Compliance & Legals

At DEMO, we ensure we are fully transparent about our business model. We disclose all related information and inform users about charges that apply when trading with our platform.

Leveraged Trading

DEMO trading platform allows users to trade on leveraged funds. This means that you can trade greater amounts than you deposited, i.e. invest on margin.

Visit our Margin and Leverage. 

Example

Let’s say you’ve deposited $1,000 on your DEMO account. The leverage is 30:1. That means you can trade investments valued up to $30,000. The minimum account value you need to maintain in your account at all times (e.g. the margin requirement) is one thirtieth (1/30) or 2% of your investments value.

Be aware that trading on margin magnifies both potential returns and potential losses. DEMO provides its users with an effective way to manage risk and avoid a negative account balance.

Negative Balance Protection

The size of the potential loss is limited to the funds held by us for and on your behalf, in relation to your trading account.

Spread

The spread is the difference between the ask price (on which you buy securities) and the bid price (on which you sell securities) of a particular CFD. When opening and closing a trade, DEMO users effectively pay a spread equivalent to this difference.

Visit our courses to learn more about Spread.

Example

Apple CFDs are quoted at $141.50/$141.70, then the spread equals to 20 cents. If this spread remains at 20 cents, when you close your trade you will effectively pay 20 cents for every share traded as a spread.

Overnight Premiums

To start trading with DEMO, users first need to make a deposit. Since DEMO allows users to trade larger amounts than originally deposited, it means there is a funding fee involved. This funding fee, called ‘the Overnight Premium’, is only charged if a trade is left open overnight.

This means, if you close your position within the same day, you don’t pay this Premium.

The Overnight Premium rates are derived based on monthly benchmark interbank rates.

Overnight Premium figures and cut-off times for charging them can be found in the instruments’ details section.

You can find the actual Overnight Premium figures for each instrument on the instrument’s page.

Trade confirmation

Trade confirmation is a financial report, specifying the details of a trade completed on your account. DEMO issues this report after each trade. You can use it to track your account performance, verify transactions and fees or to support your tax filing.

Trade confirmation is a detailed record of the completed trade. The information on this report may vary, but generally it includes:

• name of the instrument traded with the ticker symbol

• total amount bought/sold

• buying or selling price

• commission paid (if any)

• execution date

• transaction value

• your account number

• type of order

If you would like to use this tool to keep your finances in order, you can easily find it on the DEMO platform. Just follow several simple steps to get your trade confirmation:

1. after you have opened a trade, go to the “Reports” section 

2. select the “Activity” tab

3. press the “Send report” button for the selected date

Regulations

Licenses

DEMO Australia Pty Ltd is registered in Australia with company registration number ABN 47 625 601 489. Authorised and regulated by the Australian Securities and Investments Commission (ASIC) under Australian Financial Services License number 513393.

DEMO (UK) Limited is registered in England and Wales with company registration number 10506220, authorised and regulated by the Financial Conduct Authority (FCA) under register number 793714. DEMO SV Investments Limited  is a regulated Cyprus Investment Firm, registration number HE 354252, authorised and regulated by the Cyprus Securities and Exchange Commission under the license number 319/17 (both entities referred together as “we”, “Company” or “DEMO”).

Based in the European Union, DEMO complies with the requirements imposed by the Markets in Financial Instruments Directive (MiFID). 

Segregated Funds

DEMO keeps its clients’ money in segregated bank accounts in accordance with our regulator’s rules on client money. In other words, your funds are held separately from our funds and are thus not exposed to any unexpected financial difficulties that may arise in the Company. The Company does not claim any entitlement to these funds, as they belong to you.

Clients’ funds are spread across a number of prominent banks (Royal Bank of Scotland, Raffeissen, Eurobank, Commonwealth Bank of Australia) that are constantly reviewed to ensure they are in line with the DEMO guidelines.

Our clients’ funds, therefore, cannot be affected by sovereign and corporate debts.

Hedging is achieved through DEMO money only.

Investor Compensation warranties

DEMO segregates all retail client funds from its own money in accordance with relevant regulations. DEMO (UK) Ltd is a member of the Financial Services Compensation Scheme (the “FSCS”) and DEMO SV Investments Limited is a member of the Investor Compensation Fund (the “Fund”), which provide compensation for Retail Investors should DEMO declare default.

*Investor Compensation warranties are not applicable to Australian Resident clients. Alternative compensation arrangements apply. Please refer to DEMO Australia Limited’s Financial Services Guide.

Fixing the amount of payable compensation 

The amount of the compensation payable to each client is calculated in accordance with the legal and contractual terms governing our relationship with the client, subject to the set-off rules applied for the calculation of the claims between the client and DEMO. 

Complaints Procedure (CCSV)

In the event you are dissatisfied about a financial product or service provided to you by DEMO SV Investments Limited(hereinafter, the Company), contact us at complaint@2.demomt.xyz to submit your complaint, providing the following information to assist us in dealing with your complaint:

• Your Trading Account Number 
• Cause of your complaint
• Details of the person or department of the company to whom the complaint should be directed

Alternatively, you can fill the complaint form that will be found below.

The company has established an internal complaints management function who will be responsible to thoroughly examine and handle your complaint.

To resolve your complaint we will take the following steps:

1. We will confirm, within five (5) days, receipt of your complaint and provide you with your Unique Reference Number. You should use said reference number in all future contact with us, the Financial Ombudsman and/or CySEC regarding your complaint.
2. After thorough investigation, we will reply to your complaint within two (2) months, informing you about the outcome of our investigation, the actions that will be taken to resolve the matter, where appropriate, and offering you a solution. In the event that we are unable to respond within two (2) months, due to the complexity of the complaint, we will inform you of the reasons for the delay and indicate the period of time within which it is possible to complete our investigation. This period of time shall not exceed three (3) months from the submission of the complaint.

In the event that our final decision does not fully satisfy you, you may refer your complaint to the Financial Ombudsman. The Financial Ombudsman is an independent service for settling disputes for Cyprus Investment Firms and their clients. It is important to contact the Financial Ombudsman within four months of receiving a final response from us otherwise the Financial Ombudsman may not be able to deal with your complaint. Details for the Financial Ombudsman will be provided on our final response.